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Duroflex Limited (formerly known as Duroflex Private Limited), together with its affiliates and subsidiaries (“Duroflex”, “we”, “our” and “us”) recognizes the importance of protecting personal details and handling it responsibly. This Privacy and Data Protection Policy (“Privacy Policy”) describes how Duroflex collects, receives, uses, stores, shares, discloses, or otherwise processes your personal data and related information in connection with your access to, interaction with oruse of our website : https://www.duroflexworld.com/pages/terms-and-conditions as well as in connection with our products, services, customer support, business operations and related engagements. This Privacy Policy is to be read together with the Duroflex Terms and Conditions (the “Terms”) and is incorporated therein by reference. In particular, this Privacy Policy explains:
• what categories of personal data we may collect or receive;
• how such data may be collected, received, or generated;
• the purposes for which such data may be used;
• how such data may be stored, protected, retained, shared, or disclosed; and
• the choices and rights that may be available to you in relation to your personal data, subject to applicable law.
Unless otherwise defined in this Privacy Policy, capitalized terms used herein shall have the meanings assigned to them in the Terms.
By accessing, interacting and/or using our Website, you acknowledge that you have read and understood this Privacy Policy and voluntarily consent to our collection, use, sharing, processing and disclosure of your Personal Information in the manner as described in this Privacy Policy. Where you voluntarily provide your contact details, submit an enquiry, request information, seek assistance, interact with designated Website interfaces, participate in a product-interest, callback, service, or otherwise engage with Duroflex in a manner from which it is reasonably inferred that you wish to receive a response or follow-up, you shall be deemed to have requested, authorised, and consented to Duroflex, its affiliates, and its authorised service providers or representatives contacting you, to the extent permitted under applicable law, in relation to such enquiry, interaction, interest, products, services, support requirements, customer relationship activities, or related promotional and business communications, through such communication channels as may be lawfully available, including telephone, SMS, email, messaging platforms, and other electronic means.
If you access or use the Website or Services on behalf of any other person (including but not limited to a minor or a ny other natural person), you represent and warrant that you are duly authorised to do so, and (i) accept this Privacy Policy on such person’s behalf, and (ii) consent on behalf of such person to our collection, use, storing, processing and disclosure of such individual’s Personal Information as described in this Privacy Policy.
We may collect, receive, generate, or otherwise process the following categories of information in connection with the Website, our products, services, business operations, and related engagements:
This includes information Duroflex collects voluntarily submitted by you through our website or other channels, such as:
• Name
• Email address
• Phone number
• Postal address
• Information submitted through forms, surveys, or customer support interactions
When you access, browse, interact or visit our website, certain information may be automatically collected through cookies, analytics tools, server logs, and similar technologies. Such information may include:
• IP address
• Device identifiers
• Browser type and operating system
• Referring website
• Pages visited and time spent on our website
• Interactions with website features
We may receive certain information from authorised service providers, marketing technology partners, analytics providers, lead-generation or customer engagement vendors, advertising partners, channel partners, or other intermediaries engaged to support Duroflex’s business operations, digital services, analytics, customer engagement, promotional activities, or business development efforts.
Such service providers or partners may, through their own platforms, technologies, tools, or partner networks, process information relating to your interaction with the Website or Duroflex’s digital properties in accordance with their respective privacy policies, contractual arrangements, and applicable law.
This information may include:
• Contact identifiers
• Device or technical identifiers
• Browsing behaviour
• Interaction with website pages or advertisements
• Engagement indicators suggesting interest in our products or services
Such information may be used by Duroflex for purposes described in this Privacy Policy including but not limited to understanding website performance, improve our digital services, identify potential business, facilitate and personalize marketing and customer engagement efforts.
Where permitted by applicable law and where the relevant individual has provided appropriate consent to receive communications from businesses offering similar products or services, we may contact such individuals regarding our products or services. Individuals may opt out of such communications at any time.
By accessing or using our website, you acknowledge and consent to the use of such technologies and the processing of your information as per our Privacy Policy. For further information on how such service providers collect and process data, please refer to their privacy policies.
Such communications may include, without limitation responding to enquiries, requests, complaints, or other interactions; providing information relating to Duroflex’s products or services; facilitating order-related, delivery-related, installation-related, warranty-related, or after-sales support interactions; customer relationship management and service follow-up; sales follow-up, business development, lead management, and market outreach; promotional, advertising, remarketing, survey, feedback, or campaign-related communications; and any other communication reasonably connected with the individual’s interaction with Duroflex, the Website, or any product, service, or business engagement of Duroflex.
Where permitted under applicable law, we may use personal data to send communications relating to our products, services, offers, campaigns, or updates, customer engagement initiatives, surveys, feedback, requests, and other promotional, business development, or relationship management purposes. Such communications may be sent either directly by us, or through our affiliates, authorised representatives, business partners, agents or authorized service providers acting on our behalf.
Such communications may be made through such communication channels as may be lawfully available, including:
• Telephone calls
• SMS or messaging platforms
• Other electronic communication channels.
We may store, analyse and otherwise process personal data and may share such data with our affiliates and our authorised service providers, for purposes including understanding customer preferences, business requirements, user engagement, market trends, and opportunities to improve our Website, products, services, communications and customer experience, in each case subject to applicable law.
In cases where communication is conducted via telephone or other telecommunication means, such interactions, may, to the extent permitted under applicable law, be monitored, documented, or recorded and securely stored for the limited purposes of quality assurance, internal training, service improvement, regulatory compliance, or dispute resolution. Further, any correspondence, enquiry or communication initiated by you may be retained by us as part of our business records, in accordance with our data retention policy and as permitted or required under the laws of India, as the case may be.
You may opt out of promotional or marketing communications at any time by following the instructions included in the relevant communication, by using any opt-out mechanism made available through the relevant communication channel, or by contacting Duroflex at 1800 108 5008
Sharing of Personal Data
We may share personal data with the following categories of recipients, to the extent necessary for the purposes described in this Privacy Policy and subject to applicable law:
We may share personal data with trusted third party service providers engaged to support our business operations, including service providers who assist us with:
• website hosting;
• analytics services;
• marketing technology platforms and advertising support;
• customer relationship management tools;
• communication services;
• data storage, cloud infrastructure, and information security support;
• customer support, service, installation, or operational support functions.
Such service providers are authorised to process personal data only for specified and legitimate purposes and are subject to contractual obligations relating to confidentiality, security, restricted use, and compliance with applicable law.
In certain cases, we may work with authorized business partners, technology platforms, channel partners, analytics providers, or other intermediaries that support and assist us in business development, campaign execution, marketing support, identifying potential customers, or facilitating marketing communications.
Where such partners make data, lead-related information, or engagement-related information available to us, we may rely on contractual representations, compliance undertakings, and such internal review, diligence, verification, and operational controls as we may consider appropriate in the circumstances.
We may share personal data with our affiliates, subsidiaries, and group entities for internal administration, customer relationship management, analytics, business operations, service improvement, legal compliance, audit, and related business purposes, subject to appropriate internal controls and applicable law.
We may disclose personal data to courts, law enforcement agencies, government authorities, regulators, statutory bodies, or other competent authorities, where such disclosure is required:
• to comply with applicable law, legal process, court orders, or regulatory directions;
• to respond to lawful requests or investigations;
• to protect or enforce Our legal rights, property, systems, personnel, customers, or business interests;
• to investigate, prevent, or address fraud, misuse, security incidents, unlawful conduct, or policy violations; or
• to establish, exercise, or defend legal claims.
Duroflex will collect, receive, use, store, share, disclose, or otherwise process personal data made available to it, only for the purposes described in this Privacy Policy, or such other purposes as may be permitted or required under applicable law. Without prejudice to the foregoing, Duroflex may process personal data for a purpose other than the specific purpose disclosed to you, where such processing:
• Is required for any additional purpose that is directly related to the original purpose for which the personal data was collected;
• Is necessary to prepare, negotiate, enter into and/or perform a contract, transaction, or service arrangement with you or for your benefit;.
• Is required or permitted by applicable law, regulation, court order, legal process or by any competent governmental or judicial authorities;
• Is necessary to establish or preserve a legal claim or defence;
• Is necessary to prevent fraud or other illegal activities, such as wilful attacks on Duroflex’ s information technology systems;
• is necessary to respond to an enquiry, request, complaint, customer interaction, or ongoing business engagement; or
• is necessary for audit, compliance, record-keeping, evidentiary preservation, internal governance, or dispute-resolution purposes.
Our website may use cookies, pixels, server logs, or similar technologies to enhance user experience and analyze website traffic. The Website collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. When you visit the Website, we and our third-party service providers receive and record information on our server logs from your browser (including cache memory), including your IP address, and from cookies, pixels and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences.
Cookies may help us:
• remember user preferences;
• analyse website usage patterns;
• improve website functionality;
• understand user engagement with Website pages, content, products, services, or campaigns;
• improve Website functionality, design, content, and user experience;
• support diagnostics, troubleshooting, fraud prevention, and system administration;
• measure the effectiveness of advertising, campaigns, and customer engagement initiatives; and
• facilitate analytics, remarketing, personalization, audience development, or related business and promotional activities, to the extent permitted under applicable law.
Most browsers allow you to block and delete cookies. However, if you do that, the Website may not work properly. You may manage or disable cookies through your browser settings. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application Users may opt out of certain mobile ads via their device settings.
For avoidance of doubt, whether you are using our opt-out or an online industry opt-out, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. While we may communicate with you using internet-based messenger applications, or through SMS texts, you can opt out of such communications lists by using the STOP services of such internet-based messenger applications or using the DND feature of Department of Telecommunications, Government of India.
Duroflex will not knowingly collect personal data from children without insisting that they seek prior parental consent, if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" should take into account applicable laws as well as national and regional cultural customs.
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including for legal, regulatory, accounting, or reporting obligations.
When personal data is no longer required, we will take reasonable steps to securely delete or anonymize such data in accordance with applicable laws.
To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, Duroflex uses technical and organizational security measures.
These measures may include:
• Encryption
• Access controls
• Secure infrastructure
• Cybersecurity monitoring
Duroflex websites contain links to other websites. Duroflex is not responsible for the privacy practices or the content of other websites.
Duroflex uses Google AdWords Remarketing to advertise across the Internet. AdWords Remarketing will display relevant ads tailored to you, based on which part of the Duroflex website you have viewed, by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer. The cookie is used to identify our page viewers and show ads relevant to them. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
You represent and warrant that all information provided by you to Duroflex is accurate, complete, and not misleading, and that you are duly authorised to provide any personal data relating to another person. Where you submit information on behalf of any other individual, you further represent and warrant that all permissions, authorisations, notices, or consents required for Duroflex to process such information for the purposes described in this Privacy Policy have been duly obtained. Duroflex shall be entitled to rely on such information and authorisations without independent verification, unless required under applicable law.
Except to the extent of Duroflex’s own processing of personal data after receipt, Duroflex does not control and is not responsible for the privacy, consent, communication, security, or data handling practices of independent third parties, including advertising, analytics, lead-generation, or customer engagement partners. Your interactions with such third parties are governed by their own applicable terms and privacy notices.
Subject to applicable law, you may have the right to:
• request access to your personal data
• request correction of inaccurate data
• request deletion of your personal data
• withdraw consent for certain processing activities
• opt out of communications.
Requests relating to your personal data may be submitted using the contact information provided below.
We may update this Privacy and Data Protection Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page.
If you have questions regarding this Privacy Policy or our data practices, you may contact us at:
Duroflex Limited (Formerly Duroflex Private Limited)
legal@duroflexworld.com
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