TERMS AND CONDITIONS

Price

The prices displayed on the website are inclusive of GST. Duroflex reserves the right to change the prices at its discretion without informing the customer.

Delivery

We are committed to delivering your products in a timely and secure manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of our products purchased both online and offline. By placing an order, you agree to the terms set forth in this policy.

This policy applies to all products sold by Duroflex, including mattresses, furniture, and other accessories, whether purchased online through our website or offline from our physical stores.

Delivery Locations and Charges

We offer free standard delivery for all Duroflex products across India, with no hidden charges at checkout.

Goods will be delivered to the Shipping Address provided during the order process. If you need to change the delivery address after placing your order but before it has been dispatched, please contact us at 1800 108 5008 or email us at support@duroflexworld.com. While we will make every effort to accommodate this change, it cannot be guaranteed. No changes can be made once the product has been dispatched.

Please ensure the delivery address is accurate at the time of order placement. If delivery is made to an incorrect address due to an error on your part, you will be responsible for any additional charges required to redirect the order.

For deliveries outside our standard delivery zones, additional charges may apply, and delivery timelines may vary. Customers are advised to check serviceability and any applicable charges before placing an order.

Delivery Timelines

Standard Products: Orders for in-stock products are typically processed and shipped within ten (10) business days from the date of order confirmation. Standard delivery timelines vary between 10 to 15 business days depending on the delivery location.

Custom Orders: For customized products, the estimated delivery time will be communicated to you at the time of order placement and may range between 2 to 3 weeks.

While we strive to ensure timely delivery of all orders, please note that delivery timelines are estimates and may be subject to delays due to unforeseen circumstances beyond our control (e.g., weather conditions, carrier/logistic delays, natural disasters, etc.).

Delivery Process

All mattresses are delivered either vacuum-packed and rolled in a compact box for easy handling and delivery or in a Flat pack. Based on the product specifications, furniture items will be delivered in assembled or semi-assembled form. For bulkier items, please ensure that your delivery location has the necessary clearance and accessibility.

Deliveries will be handled either by Duroflex or a third-party logistics provider contracted by us. For logistical reasons, we may need to split your order into multiple shipments, and in such cases, you will be notified accordingly.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing the tracking details. You can use this information to track your order through our website or directly through the delivery partner’s website.

For offline orders, customers can contact our store representative for order status and tracking updates.

Receiving Your Order

Upon delivery, our team will assist with placing the product at your desired location. However, moving the product beyond the ground floor or into certain tight spaces (e.g., narrow staircases) may not be feasible.

Please inspect the product upon delivery. If you notice any damages or discrepancies, immediately inform our delivery personnel and report the issue to our customer service team within 24 hours. Any claims made after this period may not be accepted.

It is your responsibility to ensure that the provided shipping address is accessible for delivery and that there is sufficient space for the required delivery vehicles. Additionally, the building where the product is being delivered must have a service lift or staircase that can accommodate the size and weight of the product. If you are uncertain about the space requirements, please contact us on 1800 108 5008  for further assistance. Any additional costs that arise due to limitations in accessibility or space at the delivery location will be your responsibility. You can check whether we deliver to your location by entering your PIN code on our website.

Rescheduling and Failed Delivery Attempts

If you need to reschedule the delivery, please inform us at least 72 hours in advance. Rescheduling within 72 hours of the scheduled delivery date may incur additional charges.

In case of failed delivery attempts due to customer unavailability, incorrect address, or other reasons attributable to the customer, a re-delivery fee may be applicable. If the product is not accepted within seven (7) days of the original delivery date, the order may be cancelled.

Delivery Restrictions

Delivery is subject to the availability of the product in your area and adherence to local regulations.

For buildings or complexes with restricted access, please ensure prior arrangements are made with your property management for smooth delivery. Our delivery team reserves the right to refuse delivery if it poses a safety risk or is not possible due to building restrictions.

Any additional costs that arise due to limitations in accessibility or space at the delivery location will be the customer’s responsibility.

Delays and Compensation

In the event of a delay from the estimated delivery date, no refunds, compensation, or other monetary rewards will be issued during the delay period.

If the delay exceeds 15 days beyond the originally expected delivery date, customers may request a full refund which will be processed in accordance with our refund policy.

It is important to note that if a delay extends beyond 15 days, while a full refund may be granted, no additional compensation, rewards, or monetary benefits will be provided under any circumstances.

Customer Support

For any delivery-related queries, feel free to contact our Customer Support team at 1800 108 5008 or via email at support@duroflexworld.com.

Our support team is available from 9:30 AM to 6:30 PM, 7 days a week (except on National holidays), and will be happy to assist you with any concerns or questions regarding your delivery.

Modification of Delivery Policy

Duroflex reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective upon posting on our website, and continued use of our services will constitute acceptance of the revised policy.

 

Payment

Payment for Duroflex products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.

EMI offer is applicable only with the top banks which have tie ups with our payment gateway.

Force Majeure Event

We will not be liable or take responsible for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Product Availability

In case of unavailability of one or more Duroflex products, the customer will be notified by email or phone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, customer will be notified by an email or phone and a full refund will be initiated.

Offers and Coupons

Duroflex will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Duroflex reserves the right to withdraw the offers and coupons without any notification.
Duroflex coupon codes can be redeemed only on purchases made through www.duroflexworld.com

Duroflex discount codes are only available on full purchases, paid up front. Duroflex discount codes are not available on orders that use EMI option. Duroflex cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.

Returns and Refunds

Please write support@duroflexworld.com or call 1800 108 5008 with your order details to register your return request. Returns are applicable only to Duroflex mattresses. To request a return, please follow the returns procedure mentioned under Return Policy.

Duroflex reserves the right to refuse any return request if it doesn’t fulfil the return criteria.

Exchange

Exchange requests due to incorrect mattress size ordered will carry a return shipment cost of INR 2500 across India which will be borne by the customer. It is always recommended to cross check the size before placing the order.

Warranty

Duroflex mattresses are warrantied against any manufacturing defect for a period mentioned on the product page. In case of any manufacturing defect within 1 year of purchase, the mattress will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible a Prorated Credit Settlement will be applicable. Please refer Warranty Policy for further information.

Law and Jurisdiction

All sales and interactions with Duroflex shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Bangalore.