Warranty Policy - Duroflex
Terms & Conditions
Duroflex Mattresses are warrantied against any manufacturing defect for a period varying from 1 to 10 years from the date of purchase. For products with 1 year warranty period, during the first 6 months, the mattress will be replaced if there is any manufacturing defects as mentioned below. If the mattress is replaced after 6 months, the warranty would imply only for the remaining 6 months. For products with 2 to 10 years warranty period, during the first year the mattress will be replaced if there is any manufacturing defects as mentioned below. During the subsequent years a prorated warranty will be applicable.
Warranty will be available only in case of product failure due to manufacturing defect.
Product failure is limited to sagging of the core of the mattress.
Reduction of thickness of > 20% will be considered as sagging.
Warranty will not be applicable to the wear and tear of the cover and stitching from regular use.
Warranty is valid only if the product is purchased from an authorized Duroflex Dealer.
Warranty will be available only under the proper use of the product.
Approach the authorized dealer who sold the mattress with the Invoice and Warranty Card in case of product failure. Invoice and Warranty Card must be provided to avail warranty.
Warranty will be made through product being replaced with identical product. If identical product is not available at the time of product failure a similar substitute of equal or higher value will be provided or a refund will be provided.
The final decision of the Warranty will be made by Duroflex Pvt Ltd.
Disputes, if any subject to Bangalore jurisdiction.
While we strive to offer the best user-experience to all our customers, we do understand that there might arise a situation when you will have to claim warranty. Here is how the process works:
Consider you bought a Duroflex mattress with 5 years warranty for Rs. 10,000
If any defect arises in the first year, we will have the product replaced or repaired.
If the defect arises after 2 years of use, a pro-rata money back guarantee is applicable for balance 3 years. It means that the pro-rata value in rupees will be offered as a discount for a new mattress purchase from Duroflex of equivalent or higher value. It is calculated as follows:
10000/5*3= Rs. 6000/- ( the discount amount for the new Duroflex mattress)
In case you encounter any issue while using our product, we recommend that you look up the product warranty details on your warranty card.
In the unlikely event of product failure, we will be happy to have it replaced or repaired. Kindly reach out to the Duroflex Customer Support Team on 1800 108 5008 or drop an email at firstname.lastname@example.org to inform us of your need.
*Please note that warranty does not cover preference in comfort level.